Frequently asked questions

You will not be able to add extra baggage by yourself - please contact us.

Prices and added baggage fees vary depending on the airline, flight direction and duration. An approximate baggage price list of low-cost airlines is provided below. If you need information on the baggage fees of airlines not indicated in the table, please contact us.

* These prices are only indicative. In case of amendments of the price lists of airlines, the prices may differ.

All airlines allow to have at least one piece of hand luggage free of charge (however, you should pay attention to the different maximum weight and size requirements for hand luggage (see Baggage weight and size)) and an additional small luggage (for example, a laptop, a small female handbag, umbrella, etc.).

Prices and extra baggage fees vary depending on the airline, flight direction and duration. An approximate baggage price list of low cost airlines is provided below. If you need information on the baggage fees of airlines not indicated in the table, please contact us.

* These prices are only indicative. In case of amendments of the price lists of airlines, the prices may differ.

If you want to add an extra piece of luggage when you have already purchased tickets, you will have to pay the normal baggage fee and the excess baggage fee, which ranges from € 20.27 to € 86.87 (depending on the airline and the flight direction). If you wish to add an extra piece of luggage, please contact us.

Certain airlines allow this. However, a number of airlines do not provide this service at all or only on certain routes. For specific information, please contact us.

For an additional fee airlines allow to carry pets in the passenger cabin or cargo compartment, specially designed for animals. The method of carriage depends on the size and breed of the pet. In any case, the airline employees will take care for you pets and try to make them the least stress.

Charges range from 50 to 200 euros, depending on the airline and a pet’s breed, size and weight.

All carried pets must have electronic chips. The owners of cats, dogs or ferrets are also required to obtain European pet passports, which indicate that pets have been vaccinated against rabies. When carrying other pets, it is required to obtained health and vaccination certificates certified by a veterinarian, authorizations to carry the pets and other documents which may be required by the country of entry or transit.

For the detailed information about traveling with pets you may consult with your pet’s veterinarian.

It is advisable to have non-prescription medicines only for the period of the travel; it is also advisable to keep medicines in their original packaging (i.e. medicines can be removed from the paper boxes, but then they must be packed in leaflets. It is important that the original printed full name of the medicines can always be seen). Do not forget the rules on carriage of liquid medicines (see Carriage of Liquids). If you will need prescription medicines during the travel, make sure to take the prescription book or a doctor’s certificate, which confirms that the carried medicines belong to the passenger and are prescribed by a doctor and that their amount is required for treatment.

Rules of medicines for individual needs, carried through the border of the Republic of Lithuania or received by post, and detailed information on carriage of narcotic and psychotropic drugs is available on the website of the State Medicines Control Agency or you may contact this office by phone +371-67078424.

You can have as much cash as you want, but if you are going to enter the EU or leave it having more than 10 000 euros in cash (or its equivalent in another currency), you must declare it to the customs officials.

You may find more information about the declaration of money on the website of the customs of the Republic of Latvia or contact the authorities by phone.

The allowed amount of alcoholic beverages may vary depending on national regulations. However, under EU rules, the amount of alcoholic beverages which does not need to be declared and proved that it is intended for personal use is:

• 10 litres of spirits;

• 20 litres of fortified wine;

• 90 litres of wine (of which no more than 60 litres of sparkling wine);

• 110 litres of beer.

If a larger amount of alcoholic beverages is carried than the amount allowed for personal use, the passenger may be asked to prove that the goods are intended for personal use and provide proof of purchase (a receipt or a VAT invoice).

Note. Only passengers aged 18 and older can carry alcoholic beverages.

It is always advisable to contact the customs staff at the airport:

In Riga: +371 67207322;

In Vilnius: Departure Terminal +370 5 2330317, Arrival Terminal +370 5 2306117;

In Kaunas: +370 37399149.

The allowed tobacco content may vary depending on national regulations. However, under the EU rules, the amount which does not need to be declared and proved that it is intended for personal use is:

• 800 cigarettes;

• 400 cigarillos;

• 200 cigars;

• 1 kg of tobacco.

If a larger amount of tobacco is carried than the amount allowed for personal use, the passenger may be asked to prove that the goods are intended for personal use and provide proof of purchase (a receipt or a VAT invoice).

Note. Only passengers aged 18 and older can carry tobacco.

Liquids carried in hand luggage must be contained in small volume containers which do not exceed 100 ml. These containers must be packed in a transparent resealable plastic bag. The total amount of liquids per passenger cannot exceed 1 litre (1000 ml).

Note. A passenger can take liquid medicines or liquid food for babies in larger than 100 ml packs. However, passengers may be asked to prove that such an amount of medicines or baby food is needed for the journey.

The quantity of liquids (beverages, perfume, etc.) purchased in duty free shops is not limited or checked (i.e., it may exceed the permitted 1000 fluid of volume ml per passenger). Passengers can carry a plastic bag specially packaged in a duty free shop with a sales receipt inside as hand luggage, even on a transit flight (however, the liquid must not be unpacked until the final stop).

Note. Low-cost airlines usually allow to take only one piece of hand luggage, therefore the goods purchased in duty free shops along with other carry-on baggage may not exceed the weight or size requirements (for example, a bottle of wine purchased must fit into a backpack taken by the passenger as hand luggage).

A list of items forbidden to carry in the passenger cabin is provided below.

Firearms, non-firing weapons – any objects that may shoot or cause injuries:

Firearms (pistols, revolvers, rifles, shotguns, etc.);

• Firearms replicas and imitation;
• Parts of firearms (except sighting devices and sights);
• Air pistols and air rifles;
• Signal pistols;
• Starting gun;
• Toy guns of all types;
• Pneumatic ball-cartridge loaded firearms;
• Industrial bolt and nail guns;
• Crossbows;
• Irons;
• Harpoon guns;
• Humane animal extermination devices;
• Intoxicating or percussive devices (e.g. cattle prods, electric ballast devices)
• Lighters shaped like a firearm;

Pointed and edged weapons and sharp objects - sharp and bladed objects that may cause injures:

• Axes and hatchets,
• Arrows and darts,
• Crampons;
• Harpoons and spears;
• Ice axes and ice picks;
• Ice skates;
• Lockable or flick knives with blades of any length;
• Knives, including ceremonial knives, with blades of more than 6 cm, made of metal or any other material strong enough to be used as a potential weapon;
• Meat cleavers;
• Machetes;
• Open razors and blades (excluding safety or disposable razors with blades enclosed);
• Sabres, swords and sticks with a hidden blade;
• Scalpels;
• Scissors with a blade of more than 6 cm;
• Ski and walking sticks;
• Propellants stars;
• Craft tools that can be used as a pointed or edged weapon (e.g.,
• drills and drill bits, box cutters, saws of all types, screwdrivers, crowbars,
• hammers, pliers, wrenches, soldering irons).

Blunt instruments - any blunt instrument that may be used to cause injuries:

• Baseball and softball bats;
• Clubs or batons - rigid or flexible (e.g., truncheons, bludgeons, sticks and telescopic sticks);
• Cricket bats;
• Golf clubs;
• Hockey sticks;
• Lacrosse sticks;
• Kayak and canoe paddles;
• Skateboards;
• Billiard, snooker and pool sticks;
• Fishing rods;
• Martial arts equipment (e.g., knuckle-dusters, bludgeons, blackjacks, nunchaku, kubatons (fighting sticks) kubasaunts).

Explosives and flammable substances - any explosive or highly combustible substances which pose a threat to the health of passengers or crew or the security and safety of the aircraft or property:

• Ammunition;
• Explosive capsule;
• Detonators and fuses (detonating cords);
• Explosives and explosive devices;
• Replicas or imitation of explosive substances or devices;
• Mines and other explosive military devices;
• Grenades of all types;
• Gas and gas containers (e.g. butane, propane, oxygen) in large quantities;
• Fireworks in any form, flares and other pyrotechnics (including confetti cannons, toy gun caps);
• Safety matches;
• Smoke generating canisters or cartridges;
• Flammable liquid (e.g. petrol, alcohol, fuel torches);
• Aerosol spray paint;
• Turpentine and paint thinners;
• Alcoholic beverages stronger than 70% by volume.

Chemical and toxic substances - any chemical or toxic substances which pose a threat to the health of passengers or crew or the security and safety of the aircraft or property:

• Acids and alkalis (e.g. batteries filled with liquid electrolyte);
• Corrosive or bleaching substances (e.g. mercury, chlorine);
• Neutralizing or paralyzing gas injection (e.g. pepper, tear);
• Radioactive substances (e.g. medical or commercial isotopes);
• Poisons;
• Infectious or biohazardous substances (e.g. infected blood, bacteria and viruses);
• Spontaneously combustible material;
• Fire extinguishers.

If the baggage is delayed, you should immediately inform the air carriers (this is the air company carrying the passengers and not the company through which you had purchased the tickets).  The damage suffered by a passenger, when due to the delayed baggage the passenger had to buy essential supplies, will be rewarded, however, the passenger must file a written claim for damages to the airlines not later than 21 days after the return of the baggage. 

Airlines are not responsible for the damage if it has been proved that all reasonable and logical measures to prevent damage or injury had been taken or if it was not possible for the airline to avoid the damage.

Note. In the event of any baggage related problems it is recommended to apply to the missing luggage unit immediately, still present at the airport. This is especially relevant when returned baggage has been damaged – in this case the employees will evaluate its condition.